Resume

Professional Summary

Results-oriented business development professional delivering revenue growth through strategic partnerships and emerging business lines within the technology, retail and media industry. Collaborates with a global team of product specialists, technical engineers, data scientists and executive management to optimize customer engagement through digital experiences. Exhibits an enthusiastic approach to identifying and building strategic partnerships.

Experience

2023 - Present

Informa Tech Customer Solutions Director

Design, build and execute a go-to-market strategy for top tier enterprise clients through key account planning and development, product alignment and organizational mapping. Balance short term with long term sales cycles by collaborating extensively with cross-functional teams to identify solutions that will bring optimal value to the highest growth potential accounts. Cultivate C-suite relationships through value propositions, personalized communication and trusted network engagement.

2022 - 2023

LivePerson Client Partner, Conversational AI

Progress strategic partnerships with Fortune 500 companies to grow and optimize conversational channels across voice, messaging and social media platforms by leveraging relationships with technology, business and integration partners. Collaborate and define multi-year strategic plans with diverse technology partners to enhance relationships and launch next-generation AI-powered customer engagement and messaging solutions to improve digital experiences leveraging business intelligence tools and integrating with data warehouses via APIs.

2012 - 2022

Reuters Global Account Manager

Licensed Reuters real-time news data solutions to the world’s largest media organizations to drive revenue growth and audience engagement. Advocated on behalf of my clients with product, editorial and technical teams to share client feedback on user experience, platform enhancements and product requests.

2011 - 2012

ON24 Senior Account Executive

Brought digital insight, creativity and campaign knowledge to Fortune 1000 companies; Engaged targeted audiences and presented solutions that would increase audience engagement by leveraging virtual environments (webcasting, virtual centers, video white papers, podcasts) and social media networks (Twitter, LinkedIn, Facebook, Yammer, SocialCast.)

2007 - 2011

Stream57/West Live Streaming Channel Manager

Consulted and strategized with 250+ national and direct account managers in North America and Europe to drive UCaaS opportunities by creating business cases and proposing cloud-based technology. Spearheaded the integration of new streaming service; Generated retail and wholesale offerings; Collaborated with cross-functional teams to implement new workflows, launch new features (VCU integration, self-serve tools, social media capabilities) and communicate new product release dates to the sales channel.

Early Years

2004 - 2007

Simpler-Webb Partnerships Manager, Intrusion Detection

2002 - 2004

TechSolve Integrations Project Manager

2000 - 2002

S1 Corporation Network Security Analyst

Education/Certificates

2020-2021

University of Texas

Post Graduate Program in Artificial Intelligence and Machine Learning

2019

Harvard Business School Online

Disruptive Strategy Certificate

2013-2015

Parson The New School

Graphic & Digital Design Certificate

2001

SANS Institute

GIAC Cyber Security Certificate (GSEC)

1995-1999

Texas A&M University

BA Management of Information Systems

Interests

In my spare time, you will find me roaming around the city searching for the newest coffee shop, walking my dog in the neighborhood or exploring a new country and culture. I enjoy meeting new people and I'm always up for grabbing a cup of coffee. Please do not hesitate to connect.