Skilled negotiator comfortable working in a fast-paced sales environment leading business development and enterprise sales initiatives. Collaborates with a global team of product specialists, technical engineers and executive management to accelerate digital transformation strategies. Exhibits an enthusiastic approach to uncovering new business opportunities to make an impact by increasing revenue growth for both the company and client.
2022 - Present
LivePerson Client Partner, Voice
Our mission is to make life easier for brands and consumers by offering solutions that streamline workflows. By leveraging NLP with BI, we turn raw unstructured data into structured, rich data for analysis to detect and predict complex behavior with high accuracy resulting in a deeper understanding of each customer's journey to deliver meaningful outcomes for consumers, agents and brands.
2012 - 2022
Reuters Global Account Manager
License Reuters real-time news data solutions to the world’s largest media organizations to drive revenue growth and audience engagement. Advocate on behalf of my clients with product, editorial and technical teams to share client feedback on user experience, platform enhancements and product requests.
2011 - 2012
ON24 Senior Account Executive
Brought digital insight, creativity and campaign knowledge to Fortune 1000 companies; Engaged targeted audiences and presented solutions that would increase audience engagement by leveraging virtual environments (webcasting, virtual centers, video white papers, podcasts) and social media networks (Twitter, LinkedIn, Facebook, Yammer, SocialCast.)
2007 - 2011
Stream57/West Live Streaming Channel Manager
Consulted and strategized with 250+ national and direct account managers in North America and Europe to drive UCaaS opportunities by creating business cases and proposing cloud-based technology. Spearheaded the integration of new streaming service; Generated retail and wholesale offerings; Collaborated with cross-functional teams to implement new workflows, launch new features (VCU integration, self-serve tools, social media capabilities) and communicate new product release dates to the sales channel.
2004 - 2007
Simpler-Webb Partnerships Manager
Consulted with financial institutions to analyze network security and infrastructure needs, recommended off-premises solutions and cloud-based back-up data recovery services. Managed channel partner relationships with Cisco, Microsoft, RSA and Websense. Negotiated rates with distributors (Ingram Micro, Tech Data) for each consulting project. Responsible for pricing strategies and margin protection. Ensured proper credentials were met each year to maintain Cisco Gold Partner and Microsoft Value-Added Reseller status.
2002 - 2004
TechSolve Project Manager
Managed the National Center for Missing Exploited Children’s LOCATER project. Planned, coordinated and supported hundreds of Dell hardware installations at US law enforcement agencies. Analyzed data and gathered metrics for project costs and weekly reports to ensure all expectations were met and deployments were completed on time and within budget. Suggested improvements to streamline workflow.
2000 - 2002
S1 Corporation Network Security Analyst
Interpreted the requirements needed for the protection of sensitive information and developed policies to ensure compliance for digital transformation (brick-and-mortar to online banking adoption) for banks and credit unions. Tested all S1’s Internet Banking Systems by performing vulnerability assessments and penetration tests before going live and while in production. Provided weekly software security patches and alerted client of identified risks or breaches.
University of Texas
Post Graduate Program in Artificial Intelligence and Machine Learning
Harvard Business School Online
Disruptive Strategy Certificate
Parson The New School
Graphic & Digital Design Certificate
GIAC Cyber Security Certificate (GSEC)
Texas A&M University
BA Management of Information Systems
In my spare time, you will find me roaming around the city searching for the newest coffee shop, walking my dog in the neighborhood or exploring a new country and culture. I enjoy meeting new people and I'm always up for grabbing a cup of coffee. Please do not hesitate to connect.