Resume

Professional Summary

Results-oriented business development professional delivering revenue growth through strategic partnerships and emerging business lines within the technology, retail and media industry. Collaborates with a global team of product specialists, technical engineers, data scientists and executive management to optimize customer engagement through digital experiences. Exhibits an enthusiastic approach to identifying and building strategic partnerships.

Experience

2022 - Present

LivePerson Client Partner, Voice

Progress strategic partnerships with Fortune 500 companies to grow and optimize conversational channels across voice, messaging and social media platforms by leveraging relationships with technology, business and integration partners. Collaborate and define multi-year strategic plans with diverse technology partners to enhance relationships and launch next-generation AI-powered customer engagement and messaging solutions to improve digital experiences leveraging business intelligence tools and integrating with data warehouses via APIs.

2012 - 2022

Reuters Global Account Manager

Licensed Reuters real-time news data solutions to the world’s largest media organizations to drive revenue growth and audience engagement. Advocated on behalf of my clients with product, editorial and technical teams to share client feedback on user experience, platform enhancements and product requests.

2011 - 2012

ON24 Senior Account Executive

Brought digital insight, creativity and campaign knowledge to Fortune 1000 companies; Engaged targeted audiences and presented solutions that would increase audience engagement by leveraging virtual environments (webcasting, virtual centers, video white papers, podcasts) and social media networks (Twitter, LinkedIn, Facebook, Yammer, SocialCast.)

2007 - 2011

Stream57/West Live Streaming Channel Manager

Consulted and strategized with 250+ national and direct account managers in North America and Europe to drive UCaaS opportunities by creating business cases and proposing cloud-based technology. Spearheaded the integration of new streaming service; Generated retail and wholesale offerings; Collaborated with cross-functional teams to implement new workflows, launch new features (VCU integration, self-serve tools, social media capabilities) and communicate new product release dates to the sales channel.

2004 - 2007

Simpler-Webb Partnerships Manager, Intrusion Detection

Consulted with financial institutions to analyze network security and infrastructure needs, recommended off-premises solutions and cloud-based back-up data recovery services. Managed channel partner relationships with Cisco, Microsoft, RSA and Websense. Negotiated rates with distributors (Ingram Micro, Tech Data) for each consulting project. Responsible for pricing strategies and margin protection. Ensured proper credentials were met each year to maintain Cisco Gold Partner and Microsoft Value-Added Reseller status.

2002 - 2004

TechSolve Integrations Project Manager

Managed the National Center for Missing Exploited Children’s LOCATER project. Planned, coordinated and supported hundreds of Dell hardware installations at US law enforcement agencies. Analyzed data and gathered metrics for project costs and weekly reports to ensure all expectations were met and deployments were completed on time and within budget. Suggested improvements to streamline workflow.

2000 - 2002

S1 Corporation Network Security Analyst

Interpreted the requirements needed for the protection of sensitive information and developed policies to ensure compliance for digital transformation (brick-and-mortar to online banking adoption) for banks and credit unions. Tested all S1’s Internet Banking Systems by performing vulnerability assessments and penetration tests before going live and while in production. Provided weekly software security patches and alerted client of identified risks or breaches.

Education/Certificates

2020-2021

University of Texas

Post Graduate Program in Artificial Intelligence and Machine Learning

2019

Harvard Business School Online

Disruptive Strategy Certificate

2013-2015

Parson The New School

Graphic & Digital Design Certificate

2001

SANS Institute

GIAC Cyber Security Certificate (GSEC)

1995-1999

Texas A&M University

BA Management of Information Systems

Interests

In my spare time, you will find me roaming around the city searching for the newest coffee shop, walking my dog in the neighborhood or exploring a new country and culture. I enjoy meeting new people and I'm always up for grabbing a cup of coffee. Please do not hesitate to connect.