CV
2011 - 2012
2023 - Present
Informa Tech Customer Solutions Director
Design, build and execute a go-to-market strategy for top tier enterprise clients through key account planning and development, product alignment and organizational mapping. Balance short term with long term sales cycles by collaborating extensively with cross-functional teams to identify solutions that will bring optimal value to the highest growth potential accounts. Cultivate C-suite relationships through value propositions, personalized communication and trusted network engagement.
2022 - 2023
LivePerson Client Partner, Conversational AI
Progress strategic partnerships with Fortune 500 companies to grow and optimize conversational channels across voice, messaging and social media platforms by leveraging relationships with technology, business and integration partners. Collaborate and define multi-year strategic plans with diverse technology partners to enhance relationships and launch next-generation AI-powered customer engagement and messaging solutions to improve digital experiences leveraging business intelligence tools and integrating with data warehouses via APIs.
2012 - 2022
Reuters Global Account Manager
Licensed Reuters real-time news data solutions to the world’s largest media organizations to drive revenue growth and audience engagement. Advocated on behalf of my clients with product, editorial and technical teams to share client feedback on user experience, platform enhancements and product requests.
ON24 Senior Account Executive
Brought digital insight, creativity and campaign knowledge to Fortune 1000 companies; Engaged targeted audiences and presented solutions that would increase audience engagement by leveraging virtual environments (webcasting, virtual centers, video white papers, podcasts) and social media networks (Twitter, LinkedIn, Facebook, Yammer, SocialCast.)
2007 - 2011
Stream57/West Live Streaming Channel Manager
Consulted and strategized with 250+ national and direct account managers in North America and Europe to drive UCaaS opportunities by creating business cases and proposing cloud-based technology. Spearheaded the integration of new streaming service; Generated retail and wholesale offerings; Collaborated with cross-functional teams to implement new workflows, launch new features (VCU integration, self-serve tools, social media capabilities) and communicate new product release dates to the sales channel.
2000 - 2002
Early Years
2004 - 2007
Simpler-Webb Partnerships Manager, Intrusion Detection
2002 - 2004
TechSolve Integrations Project Manager
S1 Corporation Network Security Analyst
Education/Certificates
2024-Present
University of North Alabama
Executive MBA
2020-2021
University of Texas
Post Graduate Program in Artificial Intelligence and Machine Learning
2019
Harvard Business School Online
Disruptive Strategy Certificate
2013-2015
Parsons School of Design - The New School
Graphic & Digital Design Certificate
2001
SANS Institute
GIAC Cyber Security Certificate (GSEC)
1995-1999
Texas A&M University
BA Management of Information Systems
